MindBoxx APAC Pte. Ltd.
Effective Date: 14 March 2026
This Refund Policy outlines the terms under which refunds, cancellations, and payment reversals are handled by MindBoxx APAC Pte. Ltd.
By engaging with our services, you agree to the terms stated below.
1. Nature of Services
MindBoxx APAC provides:
- Custom software development
- Website & app development
- Branding, design, and marketing services
- AI and digital solutions
All services are customized, resource-intensive, and time-based, and therefore follow a strict refund structure.
2. Non-Refundable Advance Payment
- All initial/advance payments are strictly non-refundable
- This is because:
- Resources are allocated immediately
- Planning and execution begin upon confirmation
Once a project is initiated, no refund will be issued for the advance under any circumstances
3. Cancellation After Project Start
If a client chooses to:
- Cancel
- Pause
- Withdraw
after the project has started:
- No refund will be provided
- Work completed up to that point will be considered billable
In certain cases, a credit note may be issued for future services at the sole discretion of MindBoxx APAC.
4. Refund Eligibility (Limited Cases)
Refunds may only be considered under the following conditions:
- Services not yet initiated
- Duplicate or excess payment
- Billing errors
Approved refunds:
- May be partial
- Will deduct administrative, processing, and resource allocation costs
All refund decisions are solely at the discretion of MindBoxx APAC
5. No Refund Scenarios
Refunds will NOT be issued in the following cases:
- Project has already started or is in progress
- Work has been completed or delivered
- Change of mind after confirmation
- Client dissatisfaction based on subjective preferences (e.g., design style)
- Delays caused by client (lack of content, approvals, or communication)
- Digital products, software, or licenses purchased
Digital and custom services are generally non-refundable once delivered due to their nature
6. Third-Party Services
Any third-party costs including:
- Hosting
- Domain names
- Plugins / APIs
- Software licenses
are:
- Non-refundable
- Subject to third-party provider policies
MindBoxx APAC is not responsible for third-party refund decisions.
7. Project Quality & Disputes
- All projects undergo structured quality checks before delivery
- If an issue is found:
- It must be reported within 7 days of delivery
We will:
- Review the concern
- Provide fixes or revisions as per the agreed scope
Refunds will not be issued for issues that can be resolved through revisions.
8. Company-Initiated Cancellation
MindBoxx APAC reserves the right to cancel a project due to:
- Violation of terms
- Non-cooperation
- Payment delays
In such cases:
- A pro-rated refund may be issued for uncompleted work
- After deducting completed work and incurred costs
9. Refund Processing Timeline
If a refund is approved:
- It will be processed within 7–14 business days
- The amount will be credited to the original payment method
Processing time may vary depending on:
- Banks
- Payment gateways
- International transfers
10. Chargebacks & Disputes
- Clients must contact MindBoxx APAC before initiating chargebacks
- Unauthorized chargebacks may result in:
- Service suspension
- Legal action if necessary
11. Policy Updates
MindBoxx APAC reserves the right to:
- Modify this Refund Policy at any time
- Update terms without prior notice
Continued use of our services implies acceptance of the updated policy.
Company Information
MindBoxx APAC Pte. Ltd.
📍 25 Kaki Bukit Road 4, #03-60
Synergy @ KB, Singapore 417800
👩 Contact Person: Mrs. Kaanchi Gosalia
📞 +65 8300 9728
🌐 Website: https://mindboxxapac.com/